WHAT WE DO

The core of the VPS Digital & Decarbonisation division is to provide our clients with unique insights to reduce their fleets' operational footprint; create emissions transparency, reduce risk to people, property and the environment, and industry collaboration. With our main software products:

Maress we provide data analytics and visualization, used by some of the most advanced vessel owners and leading energy companies in the world to accelerate the transition towards a sustainable energy future;

Our PortStats software and data services provide the industry with unrivalled insight into fuel quality around the world.

In parallel we also have a strong hardware offering with our EMSYS emissions measurement solutions, that accurately measure marine emissions. Combined with our in-house domain expertise on marine fuels and marine engineering, VPS is uniquely placed to revolutionise the way our customers recognise and report their emissions and improve fleet efficiency. We call it data-driven decarbonisation.

THE OPPORTUNITY

As our Maress solution and associated decarb products aimed at advising the maritime industry in their journey of sustainability, emissions reduction, fleet management, and reporting continue to expand, we have identified the need for a skilled Customer Success individual to cover existing Maress client base in centra! Norway.

The role will be based in Oslo or Stavanger, and is aimed to manage a large customer base in Norway so that our Sales & Business Development team can primarily focus on new Sales.

We require any applicant to currently have the right to live and work in Norway. We will not support relocation nor provide visa sponsorship for this role.

KEY RESPONSIBILITIES

• Responsible for building and maintaining relationships with a portfolio of customers.
• Drive revenue growth through added services or actively expand the fleet where possible
• Provide first line direct support to customers, addressing their inquiries and resolving issues.
• Act as a trusted advisor, providing guidance and support throughout the customer lifecycle.
• Ensure customer satisfaction and retention by proactively addressing their needs and concerns.
• Work closely with sales, marketing, and product teams to deliver a seamless and high-end customer experience.
• Assist customers with onboarding, training, and adoption of products or services.
• Collect customer feedback and monitor customer health metrics to identify potential risks and/or improvement areas.
• Manage the customer onboarding process for new users and new vessels joining Maress.
• Educate customers with in-application help and improve the genera! customer experience with our software solutions.
• Assure any data quality matters are picked up and resolved in a timely manner and according to relevant Service Level Agreements (SLA).
• Liaise with strategic partners and data vendors to solve any issues that may impact the quality of the Maress service, in cooperation with product team.
• Collecting customer feedback and closing feedback loops. Building relationships by providing consistent value and fostering customer loyalty.
• Mapping customer success journeys to spot and remove friction. Building and implementing the right customer success playbook.
   

WHAT WE'RE LOOKING FOR

• A bachelor's or master's degree.
• Minimum 3 years' experience in Customer Success role. Excellent communications skills, written as well as verbal.
• Solid experience from software delivery either in the maritime industry, or the oil/gas/renewable industry.

• Personal drive, and desire to build tight, long-lasting relationships with our clients.

  APPLY BY 30th JUNE 2025